U.P.S. Destroyed My Son's Workbench - Part II
A quick update about this topic.
The morning after my previous post on the subject, a man from U.P.S Store HQ contacted me. He had read my post (is he a Houseblogger? Is it his job to mine the internet for words like "U.P.S." and "destroyed"?) and said he wanted to investigate our claim further. He passed us off to another employee who called me on the phone, as well as my father. After a few days of phone tag and investigation, U.P.S. agreed to refund our shipping cost ($175). We asked for consideration for the damage but didn't get it. My understanding is they felt that because the U.P.S. Store had offered to my father to alternatively ship it via freight (for $475), we had passed on an option that may have avoided the damages.
Whatever. I'm satisfied, and I'm impressed that U.P.S. followed up the way they did. I'm not impressed with the original service, but at least they paid attention to our situation.
And, I'm well underway to repairing the damage. I've reproduced one of the missing pieces and started two more. I'll post pictures soon.